Privacy Statement

NAHL Group plc is committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or using our services you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is NAHL whose registered office is Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR. National Accident Helpline's registration number with the Information Commissioner's Office is Z4979903.

Our nominated representative for the purpose of the Act is Jonathan White.


1.1 You may give us information about yourself:

1.1.1 When speaking with members of staff;

1.1.2 When corresponding with us via letter, fax or email;

1.2 We may collect the following technical information about you, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;


2.1 We may share your information with selected third parties including:

2.1.1 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users). We may also use such information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].

2.1.2 Analytics and search engine providers that assist us in the improvement and optimisation of our site; and

2.2 We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of NAHL Group plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

2.3 We will retain your information for a period to enable us to provide customers with the most efficient service and to enable us to comply with legal obligations (after which we will take reasonable steps to remove and delete your information from our records and IT systems).


3.1 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.


4.1 Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


5.1 Questions, comments and requests regarding this privacy and cookie policy are welcomed and should be emailed at


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