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Governance

Letter from Chair of the Board

Chair’s Introduction to Governance

Dear Shareholder,

On behalf of the Board of Directors of NAHL Group plc (the ‘Board’), I am pleased to introduce our Corporate Governance statement for the year ended 31 December 2023. The purpose of this section of the annual report is to set out our commitment to good corporate governance, which should be read in conjunction with our website which provides further detail. The Board is committed to a high level of corporate governance, which is the way in which companies are directed and controlled. It believes that good corporate governance is vital to support long-term growth in shareholder value. To achieve this, companies require an efficient, effective and dynamic management framework that is accompanied by clear communication, promoting confidence and trust.

Compliance with the QCA Corporate Governance Code

Companies listed on AIM are required to adopt a recognised corporate governance code. The Board has adopted the Quoted Companies Alliance (QCA) Corporate Governance Code. We believe that the QCA code is a pragmatic, principles-based tool that enhances the Group’s ability to explain its approach to corporate governance. It is appropriate for the needs and circumstances of small and mid-sized quoted companies on a public market and the Board consider it still to be appropriate for NAHL Group.

The code is based around a set of ten principles to which the Group must either comply or explain why it has chosen not to. The ten principles of the code are set out in the table below and I can confirm that we are in compliance with the requirements of the code and the table provides signposts to the relevant disclosures and explanations.

Throughout 2024 we plan to undertake an exercise to review and update our policies in light of the updates made in the QCA Corporate Governance Code 2023. The Group will be required to apply these principals for the year beginning 1 January 2025 and will report on the expected changes in the 2024 Governance Statement.

Shareholder engagement

An important part of the QCA code concerns engagement and communication with our shareholders. We welcome open and regular dialogue with our shareholders and the ‘Our Investors’ section of our website explains how we have sought to do this.

In 2023 we were once again pleased to be able to invite shareholders to attend our Annual General Meeting in person as well as seeking to maintain engagement and dialogue with a wider base of shareholders by encouraging shareholders to listen to the meeting via a remote platform, InvestorMeetCompany, and submit questions prior to the meeting, which were subsequently answered by the Directors during the meeting.

It is our intention that this year we will adopt the same approach giving shareholders the opportunity to attend the AGM face-to-face or to follow proceedings via our remote platform and I would like to extend an invitation to all shareholders to attend our AGM and to engage with the Board and other members of our senior leadership team who will be in attendance.

Tim Aspinall, Chair

1 May 2024


How we have complied with the QCA Corporate Governance Code

Please refer to the 2022 Annual Report for page references.

Deliver Growth
Governance principles Reference
1. Establish a strategy and business model which promote long-term value for shareholders See Consumer Legal Services overview (page 23–24), Critical Care overview (page 25) and CEO’s report (page 8–14)
2. Seek to understand and meet shareholder needs and expectations See Chair’s Introduction to Governance (page 58)
3. Take into account wider stakeholder and social responsibilities and their implications for long-term success See Our sustainable culture (page 44–49) and Section 172 Statement (page 51–52)
4. Embed effective risk management, considering both opportunities and threats, throughout the organisation See Principal Risks and Uncertainties (pages 35 - 42)
Maintain a dynamic management framework
Governance principles Reference
5. Maintain the Board as a well-functioning, balanced team led by the Chair See Governance Statement (pages 59 – 61)
6. Ensure that between them the directors have the necessary up-to-date experience, skills and capabilities See Governance Statement (pages 59 – 61)
7. Evaluate board performance based on clear and relevant objectives, seeking continuous improvement See Governance Statement (pages 59 – 61)
8. Promote a corporate culture that is based on ethical values and behaviours See Our sustainable culture (page 44–49)
9. Maintain governance structures and processes that are fit for purpose and support good decision-making by the Board See Governance Statement (pages 59 – 61)
Build trust
Governance principles Reference
10. Communicate how the company is governed and is performing by maintaining a dialogue with shareholders and other relevant stakeholders See Governance Statement (pages 59 - 61) and Section 172 Statement (pages 51 – 52)