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Giving Back

A business that trades in isolation can never be a true part of the society or local community in which it operates. The Group recognises the importance of involvement and engagement with the audiences we serve, and in the communities in which we work.

Supporting Our Communities

In addition to our consumers, at NAHL, we are proud to support our business partners, suppliers and the wider economy in the UK. In 2017:

  • We spent over £29 million on goods and services with suppliers across the UK and Ireland.
  • We paid £3.9 million in corporation tax and employer national insurance contributions to HMRC.We understand that the best way to support UK businesses is to procure the goods and services we need from them as far as is possible. 


For our people

Today, our Group employs over 200 people in four locations: Personal Injury (Kettering, Northants), Residential Property (London & Hove, Sussex) and Critical Care (Daventry, Northants). We place considerable stock in recruiting locally wherever – and whenever – it's possible to do so. 

  • Job creation: Over 50 new jobs in 2018 via the creation of new alternative business structures (ABS) within our personal injury business.
  • Equality: 49% of our senior management team are women.
  • Remuneration: In 2017, we spent £8.4 million on wages and employee benefits.
  • Mentoring: we make 10 days of senior leadership training available to our people every year.
  • Extra talent: some of the special skills we seek are best available off-payroll and we deploy over 150 self-employed contract professionals.
  • Helping hands: every year we make over 1,000 hours of volunteering time available to our people, so they can help with local community programmes.


Family fun day

In 2018 the Group held its second Family Fun Day for staff and those who support them. The Group acted as sponsor for the regional Rotary Dragon Boat Race which has raised approximately £40,000 for two local hospices.

 Find out more at Our People.

With our consumers and customers

We give back in our ethical approach to our consumers and customers:

  • We served 151,178 customers in 2017.
  • We offered £7.3 million in deferred funding support to our customers that needed it.
  • The two of our trading businesses registered on Trustpilot have outstanding scores of 8.7 (Fitzalan Partners) and 9.2 (National Accident Helpline).


For our local communities ... 

Providing help and access to valuable services for our customers underpins the mission and vision of our Group. That ethos is reflected in the community support work our companies do, helping fund local and national good causes that channel assistance directly to where it’s really needed.

The Paul Bush Foundation Trust: the late Paul Bush, founder of Group company Bush & Company, set up the Paul Bush Foundation Trust in 2012 to help improve the lives of those living with disability. Group CEO Russell Atkinson is a Trustee. The Group donated £60,000 to Paul’s foundation in 2017.

Future Legal Mind: National Accident Helpline is investing in upcoming personal injury legal talent through its national award for law students, Future Legal Mind. Now in its third year, the award offers a range of prizes to UK law students looking for a super start in the industry. The top prize includes £5,000 and a placement at a top personal injury law firm.

Warwickshire and Northampton Air Ambulance: National Accident Helpline became a funding partner for this life-saving service in 2017. On average, the charity’s two helicopters fly six emergency medical missions a day across 3,850 square miles of the East Midlands. Our people personally raised £2,000 in 2017 which National Accident Helpline has pledged to match.

Latimer Arts College: National Accident Helpline is also a sponsor of this Kettering foundation secondary school that teaches over 1,000 students aged 11 to 16 years of age. Assistance includes careers mentoring and awards co-sponsorship at Latimer Pride, the school’s annual prize-giving event. For the second year running, several members of the Executive Team took part in the school’s ‘Dragon’s Den’ special, designed to foster the students’ creativity and business thinking.

Across the Group, we also support several other charitable initiatives. They include: Age UK, The Rockinghorse Children’s Charity, the Chestnut Tree House Children’s Hospice, Childline, the Child Brain Injury Trust, Para Dance UK and the Brighton Housing Trust.

Find out more at Our Culture.