NAHL has developed close relationships with an approved panel of specialist solicitors (“Panel Law Firms”). Working closely with these Panel Law Firms, the Group expects to develop a number of initiatives to improve overall profitability.
Initiatives such as electronic direct call transfer and enhanced data capture have been introduced since December 2012. Feedback from our Panel Law Firms has been extremely positive. They are quoting significant reductions in processing times, which should allow them to increase volumes and result in higher case profitability for these firms over time. Panel Law Firms’ case profitability analysis should also facilitate tailored marketing activity to enable NAHL to actively target higher convertible work.
It is expected that the result of these initiatives will facilitate margin growth for NAHL, as the value of the services it provides improves case profitability for Panel Law Firms.